Returns Policy

 30-Day Money Back Guarantee (Opened and Tested Products)

We offer a 30-day money-back guarantee on all Essens perfumes and beauty products.  If you are not completely satisfied with your purchase, you may return the product for a refund, no questions asked.  This guarantee applies even if the product has been opened and tested.

Conditions for 30-Day Returns:

• Products must be returned within 30 days of purchase. 
• Hygiene Considerations: While we accept returns on opened and tested products, we kindly ask that you ensure the product is returned in a reasonably clean and sanitary condition.  We reserve the right to refuse a return if the product is returned in an unsanitary state.  This is to protect the health and safety of our staff and other customers.
• Only individual products can be returned, not the entire order (unless the entire order is being returned).
• Products purchased as part of a set must be returned as a complete set.
• This guarantee does not apply to products bought within a promotion (unless the promotion specifically states otherwise).
• This guarantee does not apply to Essens Keto products.

How to Make a 30-Day Return:

1. Contact our customer service team at info@essens.co.uk to initiate the return process.
2. Include a copy of your invoice and a cover letter stating the reason for the return.
3. Return the product to the address stated below. Cash on delivery parcels will not be accepted.

Refunds:

• Upon receipt and inspection of the returned product, we will issue a credit note for the value of the returned product.
• The corresponding financial value of the returned product will be paid via bank transfer, cash, or returned to your credit card, depending on your original payment method.
• Shipping costs will not be reimbursed. 
• Points will be deducted at 100% of the point value of the returned product on the date the credit note is issued.
  
   

90-Day Money Back Guarantee (Unused Products in Original Packaging)

We also offer a 90-day money-back guarantee on all unused Essens products, provided they are returned in their original, undamaged packaging.

Conditions for 90-Day Returns:

• Products must be returned within 90 days of purchase.
• Products must be in their original, undamaged packaging and without any signs of usage.
• Only individual products can be returned, not the entire order (unless the entire order is unused and unopened).
• Products purchased as part of a set must be returned as a complete set.
• This guarantee does not apply to products bought within a promotion (unless the promotion specifically states otherwise).
• This guarantee does not apply to Essens Keto products.

How to Make a 90-Day Return:

1. Contact our customer service team at info@essens.co.uk to initiate the return process.
2. Include a copy of your invoice and a cover letter stating the reason for the return.
3. Return the product to the address stated below.  Cash on delivery parcels will not be accepted.

Refunds:

• Upon receipt and inspection of the returned product, we will issue a credit note for the value of the returned product.
• The corresponding financial value of the returned product will be paid via bank transfer, cash, or returned to your credit card, depending on your original payment method.
• Shipping costs will not be reimbursed.
• Points will be deducted at 100% of the point value of the returned product on the date the credit note is issued.

Statutory Warranty Period (24 Months)

Essens Club members are entitled to a 24-month warranty period for defects occurring on Essens products.  This warranty begins the day after you receive the goods.

How to Make a Warranty Claim:

1. Contact our customer service team at info@essens.co.uk to initiate the claim process.
2. Include a copy of your invoice and a cover letter with a short, clear description of the defect.
3. Return the product to the address stated below.  Cash on delivery parcels will not be accepted.

Warranty Claim Process:

• Claims are handled promptly, with a legal deadline of 30 calendar days for settlement.
• You will be informed of the claim result in writing, usually by email.
• If the claim is accepted, you are entitled to a refund of the costs associated with the claim.

Incomplete Parcels

If your parcel is missing products listed on the invoice, please contact us immediately (within 5 days of receipt) at info@essens.co.uk with the following information:

• A short, clear description of the missing products.
• The actual weight of the parcel.
• Photo documentation of the entire package.
• A copy of the invoice.

We will investigate the issue and take appropriate action.

Contact Information for Returns and Claims:

ESSENS UK Unit 3 Heaton Court, Birchwood, Warrington, WA3 6QU Landline: 0203 981 2524 Email: info@essens.co.uk

Important Note: This return policy is in accordance with UK consumer law and does not affect your statutory rights.  We reserve the right to refuse a return in cases of obvious or repeated abuse, misuse, or suspected fraudulent behaviour.